Purpose of the Role

To ensure guests are warmly received and properly settled into their rooms, assist with luggage handling, and support guest comfort by ensuring rooms are in good condition before check-in and check-out.

Key Responsibilities

Guest Support & Services

• Welcome guests on arrival and assist with carrying luggage during check-in and check-out.
• Help guests become familiar with room facilities and guest house amenities.
• Respond to guest enquiries and provide accurate information about the facility.
• Arrange taxis, assist with bookings, and provide directions when required.
• Take and deliver messages to guests promptly.
• Run errands such as picking up items (e.g., dry cleaning) when required.
• Interact with guests and clients in a professional and courteous manner.

Room & Facility Support

• Ensure all room items are intact and in proper condition before check-in and after check-out.
• Assist in setting up halls and moving furniture or equipment for events.
• Carry out minor maintenance tasks such as changing light bulbs and keeping work areas clean.
• Maintain the cleanliness of assigned areas, including entrances and public spaces.

Safety & Operations

• Respond promptly to safety and security concerns.
• Support general operational activities within the guest house.
• Carry out other duties as assigned by management while maintaining professionalism at all times.