Purpose of the Role

To ensure that guest rooms and the surrounding environment are consistently clean, orderly, and welcoming while promptly reporting any misplaced items, safety hazards, or maintenance concerns.

Key Responsibilities

Room Cleaning & Preparation

• Clean guest rooms and surrounding areas thoroughly, ensuring rooms are in excellent condition for new and existing guests.
• Ensure the readiness of all unoccupied rooms at all times.
• Make beds, fold duvets, and replace used linens and amenities.
• Clean bathrooms, vacuum carpets, and mop and sweep floors.
• Dust shelves, furnishings, and walls; remove marks where necessary.
• Clean windows, rails, and hallway areas.
• Carry out minor ironing and laundry duties when required.

Equipment Handling & Maintenance

• Ensure cleaning tools and equipment (shampooers, polishers, trolleys, etc.) are in good working condition.
• Use equipment safely and efficiently.
• Perform checks on room appliances and report faults.
• Adjust furniture and desk items where necessary.

Guest Support & Service

• Respond promptly to guest requests and interdepartmental requests.
• Provide clean linens and remove dirty linens, trash, and room service items.
• Welcome and acknowledge guests courteously.
• Anticipate guest service needs and assist proactively.
• Assist guests with disabilities when necessary.
• Use professional language when communicating with guests and colleagues.
• Genuinely appreciate and thank guests for their stay.

Safety, Security & Compliance

• Report forgotten, misplaced, or missing items immediately.
• Report safety hazards, injuries, maintenance issues, or accidents promptly.
• Ensure flammable materials are properly stored.
• Adhere to all safety, security, and company policies and procedures.
• Maintain confidentiality of proprietary information.
• Keep the uniform clean and maintain a professional appearance at all times.

General Responsibilities

• Work efficiently to avoid delays for guests.
• Load cleaning carts with required supplies.
• Support team members to achieve shared goals.
• Maintain expected quality standards at all times.
• Carry out other responsibilities assigned by management while maintaining professional composure.