The Bible Society of Nigeria

Guest Service Agent (Lagos)

Type: Fulltime
Qualification: ND
Location: Lagos
Status: Open
Closes: 31st-Dec-2025
Salary Range: -

Taking and managing reservations accurately.
Greeting guests, confirming reservations, and overseeing check-in and check-out processes.
Registering guests and obtaining all required details (personal information, booking type, discounts, nationality, passport details, etc.).
Allocating rooms in line with reservations and ensuring correct billing.
Coordinating and overseeing housekeeping activities to ensure zero guest complaints.
Notifying relevant departments (including kitchen) of tariff entitlements, especially for groups and corporate guests.
Completing shift handover reports and ensuring smooth shift transitions.
Providing guests with information on guest house policies, services, amenities, and local directions.
Selling rooms to walk-in guests.
Posting charges, processing payments, and maintaining accurate guest cash books.
Liaising with housekeeping on room status and availability.
Handling guest complaints promptly and professionally.
Ensuring a clean, tidy, and organised front desk environment.
Coordinating porters to assist guests with luggage and room access.

Minimum of a National Diploma in Social Sciences or Hotel & Catering Management.
At least 2 years of relevant experience in reputable hotels or guest houses.
Strong interpersonal, communication, and relationship-management skills.
Ability to resolve customer issues promptly and effectively.
Computer literacy is required.
A team player — flexible, calm under pressure, and not easily provoked.
Committed Christian, security-conscious, and highly customer-centric.
Result-driven with a passion for timely service delivery.

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Type: Fulltime
Qualification: ND
Location: Lagos
Status: Open
Closes: 31st-Dec-2025
Salary Range: -