Occupational Characteristics of the Role:
i. Punctuality – Ensures timely delivery of assigned IT tasks, meeting deadlines effectively.
ii. Forecasting and Planning – Accurately anticipates IT intervention needs and ensures year-round functionality of IT infrastructure.
iii. Analytical Mind – Demonstrates strong problem-solving abilities to diagnose and resolve IT-related issues efficiently.
iv. Technical Skills – Possesses in-depth knowledge of IT systems, networking, cybersecurity, and cloud computing.
v. Conceptual Skills – Understands and integrates IT strategies with organisational goals.
vi. Creativity and Innovation – Continuously seeks innovative solutions to improve IT processes and performance.
vii. Self-Confident/Integrity – Maintains high ethical standards, ensuring data security and confidentiality.

Competencies Required:
Skills

• Strong troubleshooting and problem-solving abilities.
• Expertise in system administration, networking, and cybersecurity.
• Knowledge of cloud services and IT infrastructure management.
• Experience with database administration and data backup procedures.
• Ability to manage and support software applications and IT hardware.

Knowledge of:

• Operating systems (Windows, Windows Server, and macOS).
• Network security protocols and best practices.
• IT compliance and regulatory standards.
• ERP, CRM, and other enterprise applications.
• Emerging IT trends and technologies.
• O365, Firewall device (Sophos)

Ability To:

• Provide effective IT support and user training.
• Monitor and optimise IT systems for efficiency.
• Develop and implement IT policies and procedures.
• Coordinate IT projects and manage vendors.
• Adapt to fast-paced and evolving IT environments.

Attitude:

• Good self-application and initiative.
• Selfless approach to teamwork and organisational success.
• A proactive and solution-oriented mindset.
• Strong commitment to continuous learning and improvement.

Personnel Specifications:

• HND/Bachelor's degree in Computer Science, Information Technology, or a related field.
• Professional certifications (e.g., CCNA, CompTIA, ITIL, Microsoft Certified) are an advantage.
• Minimum [5] years of experience in IT administration.
• Strong communication and interpersonal skills.