Guest Service Agent (Lagos)
Summary
Type: Fulltime
Qualification: HND/B.Sc.
Location: Lagos
Status: Closed
Closed since 5th-Mar-2026
Salary Range: -
Key Responsibilities
- Taking and managing reservations accurately.
- Greeting guests, confirming reservations, and overseeing check-in and check-out processes.
- Registering guests and obtaining all required details (personal information, booking type, discounts, nationality, passport details, etc.).
- Allocating rooms in line with reservations and ensuring correct billing.
- Coordinating and overseeing housekeeping activities to ensure zero guest complaints.
- Notifying relevant departments (including the kitchen) of tariff entitlements, especially for groups and corporate guests.
- Completing shift handover reports and ensuring smooth shift transitions.
- Providing guests with information on guest house policies, services, amenities, and local directions.
- Selling rooms to walk-in guests.
- Posting charges, processing payments, and maintaining accurate guest cash books.
- Liaising with housekeeping on room status and availability.
- Handling guest complaints promptly and professionally.
- Ensuring a clean, tidy, and organized front desk environment.
- Coordinating porters to assist guests with luggage and room access.
Personnel Specification
- Minimum of a degree in social sciences or hotel & catering management.
- At least 2 years of relevant experience in reputable hotels or guest houses.
- Strong interpersonal, communication, and relationship-management skills.
- Ability to resolve customer issues promptly and effectively.
- Computer literacy is required.
- A team player — flexible, calm under pressure, and not easily provoked.
- Committed Christian, security-conscious, and highly customer-centric.
- Result-driven with a passion for timely service delivery.
This application has closed since 5th-Mar-2026.
